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Customer Service

Contact Information

Lodis Accessories, Inc.
11100 Hope Street
Cypress, CA 90630
Tel: 800.421.8674
Fax: 949.240.0975
Email: info@lodis.com
 

30-Day Return Policy

We want every customer to be completely satisfied. You have 30 days to return any unused item, in its original packaging, for a refund of the price of the merchandise. Shipping and handling charges are not refundable.

Please call 800.421.8674 or email info@lodis.com for a return authorization number and instructions on how to return items.

Please allow 7-10 business days for processing of the refund.

 

Warranty Policy

LODIS branded products are guaranteed against manufacturing defects for 1 year from the date of purchase date.

Normal wear and tear (such as scuffs and scratches) are not considered manufacturing defects and are not covered by Lodis' warranty.

Proof of purchase is required.

If an item covered by warranty is damaged due to a manufacturing defect, Lodis will replace the item free of charge. If the exact item is not in stock, we will replace it with a comparable item or online credit, up to the purchase value of the original item.

Consumers with warranty claims should contact LODIS directly. Please call 800-421-8674 or email info@lodis.com for more information.

 

Sales Tax

We charge sales tax on all orders shipped within California, Pennsylvania and New York.

 

Shipping Times 

 

Ground orders submitted Mon-Thrs are subject to a processing time of up to 48 hours. All expedited orders placed Mon-Thrs may require a 24 hour processing time. Orders placed Friday after 9AM, or over the weekend, may require up to 72 hours to process.

 

Shipping Exclusions

All shipments are sent signature required. 

Free ground shipping with the continental US, on orders over $75.

Shipments to Canada are made via FedEx International Priority service. Customs may require payment for duties and taxes upon delivery.

We regret that we cannot ship to PO Boxes or APO/FPO/DPO addresses.  

Only one discount code may be applied per order. 

 

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