We want every customer to be completely satisfied. You have 30 days to return any unused item, in its original packaging, for a refund of the price of the merchandise. Shipping and handling charges are not refundable.
Please call 800.421.8674 or email email@example.com for a return authorization number and instructions on how to return items.
Please allow 7-10 business days for processing of the refund.
LODIS branded products are guaranteed against manufacturing defects for 1 year from the date of purchase date.
Normal wear and tear (such as scuffs and scratches) are not considered manufacturing defects and are not covered by Lodis' warranty.
Proof of purchase is required.
If an item covered by warranty is damaged due to a manufacturing defect, Lodis will replace the item free of charge. If the exact item is not in stock, we will replace it with a comparable item or online credit, up to the purchase value of the original item.
Consumers with warranty claims should contact LODIS directly. Please call 800-421-8674 or email firstname.lastname@example.org for more information.
We charge sales tax on all orders shipped within California, Pennsylvania and New York.
Ground orders submitted Mon-Thrs are subject to a processing time of up to 48 hours. All expedited orders placed Mon-Thrs may require a 24 hour processing time. Orders placed Friday after 9AM, or over the weekend, may require up to 72 hours to process.
Note Lodis is closed Monday December 26, 2016 for the holidays.
Lodis' warehouse be closed for inventory from Monday January 2 - Friday January 6. Processing of orders will resume Monday January 9. Please anticipate delays on orders placed during this time. Thank you.